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Starting off small: we could provide just 3 to 4 handsets and incoming line with a central control (mini switchboard), programmed to your business requirements.
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Multi site networking: InTouch Systems provides networking for voice communications. Recently we provided a system at a customer’s Dereham and Bury offices. The systems are linked via the Internet for ‘desk to desk’ dialling. A member of staff lifts a desk handset in Dereham, dials an extn. in Bury and the call is made via the Internet. Enabling staff to operate from home as if they were in the office.
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Remote workers: your staff could have a handset in their home connected via the Internet, enabling them to work as if in the office. Many of our customers use this facility for their sales staff. |
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Computer Telephony Integration (C.T.I.): this facility links a desktop PC to a telephone manager system. A member of staff takes a call via their PC, and immediately information from customer database pops up in a window on screen in front of them, dramatically improving customer service. The same system can integrate with various office functions such as MS Outlook, enabling a contact in an e-mail list to be called directly by clicking on a PC screen icon.
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