InTouch Systems Norwich Norfolk The Region's Premier IT Solutions Provider, Client Feedback

	What our clients say about us:
Norfolk Environmental Waste Services Ltd (NEWS) is a leading waste management company in East Anglia and is at the forefront of innovative new approaches to the handling and management of waste, their head office is based in Horsham St Faith Norwich	InTouch Systems provided ADSL broadband solutions for 6 NEWS sites including their head office, hosting NEWS e-business systems: e-mail and web site on InTouch Systems’ own dedicated servers. Additionally InTouch provide engineering services support along with advice for all new I.T. solution requirements. Mr Andrew Marples of NEWS said: “..I am extremely pleased with all the levels of service we receive. The supply of broadband, e-mails, web site hosting has been rock solid... Where we have needed to phone for support of any kind the reception has always been professional and the issue either resolved straight away or within a reasonable length of time. I would be happy to recommend InTouch in regard to any one or all of the services we receive”
O A Chapman & Sons are a firm of chartered surveyors founded in 1922, the firm has offices in Norwich and Lowestoft. The O A Chapman & Sons practice is focused on Norfolk and Suffolk although instructions are accepted over a much wider area throughout the UK. They undertake surveys and valuations for banks and the public, as well as general practice, surveying work.	InTouch Systems retrieved existing data from O A Chapman’s old server, installed and configured a new server, transferring all existing data and set up file structures using best filing practices. All PCs were configured on the new network. A Virtual Private Network (VPN) connection provided staff with secure access and enabled remote exchange between branches. E business solutions were provided in the form of central diary and shared calendar facilities between branches. The migration of OA Chapman’s existing broadband accounts to InTouch Systems’ own ADSL broadband services was managed throughout to ensure seamless changeover. Dermot Chapman, senior partner said: InTouch Systems provided a “first rate service and back up. . We are a firm of chartered surveyors so good, functioning, I.T. is extremely important to us. It enables us to read reports/documents from either office and helps us provide an efficient service for our customers. InTouch fulfilled their task in a thoroughly professional manner and I would have not a moment’s hesitation in recommending them to others.”
Millfield Primary School is a large, very friendly, and popular Community Primary School situated in the town of North Walsham. InTouch Systems’ engineering services support is provided by a dedicated (C.R.B. checked) in-house engineer who attends on site one half day per week, as requested by client. At other times under the same contract Millfield Primary School staff can contact InTouch Systems support team for assistance and advice.	InTouch Systems carried out an audit of need for I.T. infrastructure project and managed the purchase and installation of new a server, several new PCs and 15 laptops. InTouch also installed a wireless network throughout the school, with new class room whiteboards and projectors. InTouch Systems are currently managing Millfield School’s I.T. development project for the new financial year. Cathy Parkinson Head teacher said: Regarding, InTouch Systems engineering services: “this is flexible and meets the need of the school. There are no pre conditions about what is or is not included in the package which enables us to target areas most needed”. InTouch engineers provide a “personal service, with a good knowledge and understanding of school needs as a result of this, jargon free and honest advice, good response time to call outs, reliable service and quality equipment”. Commenting on the level of service received from InTouch Systems throughout, Cathy Parkinson said that it was: “Very good. We invested our entire IT budget which was substantial to us and so far have had good value for money. As a result we intend to carry through phase 2 of our IT development plan with the company and with a similar level of investment”.
West Lynn Primary School was established over 90 years ago and has continued to provide a high quality education for the local community ever since. InTouch Systems provided staff laptops and a general office PC. Additionally engineering services support is provided by a dedicated (C.R.B. checked) in-house engineer who attends on site fortnightly, as requested by client. At other times under the same contract West Lynn Primary School staff can contact InTouch Systems support team for assistance and advice.	InTouch Systems are providing West Lynn Primary School with guidance on new I. T. purchases during the coming financial year. Diane Jacobs Head teacher said: “InTouch offers us a comprehensive and flexible service tailored to our needs. At no point have we ever felt penalised for being a small school. In his fortnightly visits, Mike (InTouch engineer) carries out routine maintenance on the system and any 'problems' or jobs identified by us. He will always do his best to rectify problems and seek advice for us. We have purchased new laptops and an office computer, and were very pleased with the competitive rates offered and the way they were set up. In the next financial year, we are hoping to purchase new computers throughout the school. As head of the school, I am very pleased with the service we receive and have recommended InTouch Systems to other head teachers”. More of "What our clients say about us"...


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